About the role
The post holder will:
- be the first point of contact for Housing Rights via telephone and in person
- answer and direct telephone calls appropriately
- accurately take messages from calls and email them to the correct person
- meet and greet visitors and people who use our services, including via intercom
- manage incoming and outgoing post
- book appointments and send text reminders for clients requiring advice
- manage general organisational inbox
- manage central voicemail, including making any changes to the voicemail
- input and maintain data
- photocopy or scan documents to prepare packs and bundles
- maintain adequate stock levels for the office
This role is supported by the wider Admin team and managed by the Staff and Volunteer Development Coordinator.
Our office and switchboard are open Monday-Friday, 9:00am-5:00pm
About you
You will have:
- a good level of education, including GCSE English Language and Mathematics or equivalent
- experience working with the public by telephone and in person
- experience in office-based administration
- the ability to communicate effectively and professionally
- experience using Microsoft Office (e.g. Outlook, Excel, Word) with good data entry skills to a high level of accuracy
- the ability to work Mondays and Fridays
- a commitment to the values of Housing Rights