Housing advice helpline
We operate a housing helpline, to help with housing problems. Our advisers are available by phone, 028 9024 5640, and online chat from Monday to Friday 9:30am- 4:30pm. You may get a caseworker if your issue needs more expertise and work.
We can help with:
- homelessness
- social tenancies
- private rentals
- mortgage and rent arrears
- repossession and court
Representation at court
Housing Rights advisers can help people going to court for repossession. This is called the Housing Possession Court Duty Scheme.
Our advisers can help if you are at risk of eviction because you haven't been able to pay your rent or mortgage.
There's no charge for this service. If you need extra assistance after your hearing, one of our housing debt advisers can help .
Contact our helpline to use this service.
Advice for landlords
Our Landlord Advice helpline helps landlords understand their legal responsibilities. It promotes good practice in the private rented sector. Private landlords and estate agents can use the service.
You can also get in touch if you're thinking of becoming a landlord and have questions about how to get started. Our 'for landlords' section on this site has practical information for landlords.
Our landlord advisers are available from Monday to Friday 9:30am to 2:30pm.
Mediating between tenants and landlords
Our mediators can help resolve problems between landlords and tenants. They have specialist housing knowledge and will help everyone involved talk and come to a solution.
You can read more about our Housing Mediation Service and submit your details for a call back. You can also access this service by calling our helpline.
Helping people in or leaving custody
We have advisers working in prisons to support people with housing issues.
We can help you:
- keep your home while in custody
- find you a place to stay after release
- get the support you need after leaving prison
Preventing young people from becoming homeless
We have advisers to support young people at risk of homelessness. We can help you to access and keep suitable housing. We can offer you advice, advocate on your behalf or help you access mediation to try and solve housing problems.
Contact our helpline to use this service.
Advocating for change
Our policy work uses the experiences of the people we help. We work to change housing policy, practice, and legislation. We support Renters’ Voice, a group of private renters working to make renting better for everyone.
Read our policy responses and blog for more on our policy work.
Online housing advice and information
We update this website regularly and this information relates to Northern Ireland only.
We have:
Community Housing Advice Partnership
The Community Housing Advice Partnership (CHAP) helps advice agencies to offer housing advice in their local communities. We do this through training, peer review and case work.
CHAP organisations have access to two Housing Rights advisers for advice and support.
Training and events for housing and advice professionals
We offer training courses about housing and welfare related issues. We also can tailor our training courses for organisations and groups. We host conferences for decision makers and key stakeholders in housing.
View our current calendar of events or contact us about tailored training.
