About the role
About the role
As a Helpline Coordinator, you will be responsible for:
- providing specialist support: offering comprehensive and holistic advice on key areas such as homelessness, housing debt, and housing issues to members of the public and relevant agencies.
- coordinating internal referrals: managing the helpline's referral process, ensuring cases are escalated to advocacy and mediation services when necessary.
- coordinating external referrals: liaising with external agencies to manage appropriate inbound referrals
About you
You will have:
- 5 GCSEs or equivalent
- at least 1 year’s experience of providing money or debt advice and housing advice to the public in a social welfare setting
- at least 1 year’s experience of working in a customer or client focused environment as part of a team
- experience of using IT, Microsoft Office applications, databases and telephony systems using administrative procedures in a customer focused environment
- previous supervisory experience in a customer or client focused environment
To apply
Email completed application and equal opportunities monitoring forms to [email protected] no later than midday on Monday 31 March 2025.