About the role
As Housing Mediator, you will:
- undertake mediation sessions via telephone, online or face-to-face
- work with stakeholders to develop awareness of the Mediation Service
- identify relevant cases for referral or signpost for advice or other services
- maintain an active caseload and ensure client records are accurately maintained
About you
You will have:
- 5 GCSEs at grades A-C (or equivalent), including English and Mathematics
- a recognised accredited qualification e.g. with Mediation NI or, UK or reached MII Practitioner Level in the Republic of Ireland
- at least six months’ full-time (or equivalent part-time) experience of providing mediation to the public and managing a mediation case load
- ability and experience of effectively engaging and communicating with people, including young people
- experience and skills in the use of IT systems
- excellent written and verbal communication skills
- a flexible approach to working hours (evening or weekend work may be required)
- access to transport to fulfil the requirements of the role
To apply
Email completed application and equal opportunities monitoring forms to [email protected] no later than midday on Monday 27 January 2025.
Housing Rights gratefully acknowledges the financial support of the Department for Communities and the National Lottery Fund Community Fund towards this post.