Housing Mediation Service

Mediation for private tenants and landlords

Housing Rights' Housing Mediation Service can help solve disputes in private rented tenancies. This service is for:

• private tenants
• private landlords
• letting agents

But, you will only be able to use this service if:

• the dispute is about a private tenancy
• the tenancy is in Northern Ireland

We cannot mediate in some cases, including if the case is about a protected deposit. This is because there is already a service to help with disputes about protected deposits.

If we cannot help, we will explain why and tell you about other services that may be able to help you.

How mediation works

A mediator will help you and the person you are in a dispute with come to an agreement. The mediator will help both sides of a dispute talk and listen to each other. They try to solve the problem and do not judge.

Mediation is free and it can take place: 

• by phone
• in person, or
• online