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About us

Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964.

What we do
Our impact

What we do

We help people with their housing and homelessness problems through our helplines and advice work.  We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.

All our work helps us to achieve our vision 'when everyone has a home'.

Read more about our services
Mother and Daughter Living Room Floor

Our mission

We improve lives by helping people to find and keep a home. 

To do this we provide independent specialist advice, advocacy and support. We are steadfast in our determination to prevent homelessness and help people with housing problems. Through our work, we seek to influence, innovate and improve standards for everyone

Young family

Our values

  • Co-operation
  • Equality
  • Quality
  • Independence
  • Respect
  • Agility

Our values guide the work of the organisation.

They shape our standards and behaviour in interactions with clients, stakeholders and each other.

Our values

Our impact on people's lives

Housing Rights continued to support people with housing problems and homelessness in 2022-2023.

Prevented homelessness

We helped prevent homelessness for a total of 1398 households

Improved housing circumstances

Almost 9 out of 10 people who used our helpline reported their housing circumstances had improved

Provided advice

We provided advice, advocacy, and representation services to 13,517 households 
on 53,605 issues

Improved skills and knowledge

100% of attendees felt attending our training improved their housing skills and knowledge

Improved wellbeing

Almost 8 out of 10 people who used our helpline reported an improved sense of wellbeing

How our advice has helped

mother and son

Preventing Clare's home from being repossessed

Clare contacted us when she was weeks away from repossession after falling into mortgage arrears on a home that was no longer affordable. 

She had experienced tragedy in her life that had resulted in her being unable to work, and therefore unable to pay for her home. 

We successfully helped her navigate the courts, we talked with her lender and we advised her so that she did not lose her home.

Mortgage Mortgage debt
View all case studies

Our strategic plan

Our Strategic Plan for 2024 to 2029 contains the strategic priorities and objectives which will guide the direction of Housing Rights over the next five years, to help us achieve our vision.

We asked experts by experience to help us make sure our plan meets the needs of the people we want to help. 

Improve lives through service delivery

Positively influence decisions through evidence and experience

Strengthen our capacity so we are up to the challenge

Housing Rights strategic plan 2024 to 2029 Experts by experience: how you helped shape our plan
Helpline worker

Careers at Housing Rights

Job vacancies

Every member of the Housing Rights team helps us achieve our vision - when everyone has a home. Check to see if we have any jobs available. 

Volunteering

From helping us to deliver our advice services, to supporting our policy team to deliver real change, volunteers play a vital role in helping Housing Rights achieve our vision - when everyone has a home.

Need advice?

Call us

To speak to a housing adviser call us on our helpline. We are open between 9:30am and 4:30pm Monday to Friday.

Live chat

You can chat with our helpline advisers online, Monday to Friday from 9:30am to 4:30pm. Use the pop up at the bottom right of the screen. If we aren't available, we'll get back to you by email.

Send us a message

You can send us your housing problem using our online form. We will get back to you by email. 

Contact us
man hugging young boy happy family scene at home

Make a donation

Donate to support our work towards our vision - when everyone has a home

Every donation no matter how big or small makes a difference

Donating £20 will help us to attend court to support a family facing eviction to save their home.