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Call centre staff on phone

Help when a notice to quit is deemed invalid

Landlords and tenants both must follow the correct process to end a tenancy. Find out how we were able to advise a landlord on his responsibilities regarding a notice to quit. 

Landlord
helpline worker

Managing a tenancy after a tenant passes away

A tenancy does not automatically end when someone passes away. 

We recently advised a landlord on how to navigate the situation after their tenant sadly passed away.  

Landlord
person in a call centre wearing a headset

Deciding whether to rent a property as furnished or unfurnished

Landlords need to consider some practicalities when renting out a property. This includes deciding whether to rent it as furnished or unfurnished. 

 

 

Landlord
person opening a door with a key

Difficulties gaining access

Joe contacted Landlord Advice because he was having trouble getting access to the property that he rented out. He needed to view and complete repairs and wanted advice on his rights and responsibilities. 

Landlord
Woman in orange shirt using mobile phone

Telling the difference between a tenant and licensee

Theresa had been renting out her second property for a number of years under a verbal agreement. Theresa and her tenant were both happy with the arrangement. However, she was considering selling the property in the future and wanted to ensure she was abiding by her legal responsibilities.

Landlord
Woman in a stripey t-shirt wearing a headset

Helping a landlord comply with his responsibilities on ending a tenancy

Barry, a registered landlord, contacted Landlord Advice as he was having problems with his rental property.  

Landlord
young mother and child

Housing Rights for Young People prevents young mum from becoming homeless

Hannah, a young single mum was at risk of becoming homeless. Our Housing Rights for Young People service helped Hannah keep her home.

Homelessness
Two men talking

Mediation helps resolve problems in private tenancies

We helped Robert a private renter and his landlord Tim to come to reach a resolution through our housing mediation service. 

Private rented sector
Man checking a bank statement using a calculator

Dealing with Universal Credit and rent arrears

Michael contacted Landlord Advice as his tenant was getting Universal Credit but not paying rent. His tenant was also getting a Discretionary Housing Payment to help with rent. When this suddenly stopped, his tenant got into arrears.  

Landlord
Black woman speaking on a mobile phone

Difficulty with a letting agent

Andrea contacted Landlord Advice about a problem with her letting agent. The agent had not transferred rent to the landlord’s bank account for several months and had stopped responding to the landlord’s calls and emails. 

Landlord